These general terms and conditions ("the Terms") apply between you as a consumer ("you") and Ebba Health AB ("Ebba", "we" or "us") when you use Ebba's digital services and book consultations through Ebba.
Ebba provides a digital service for weight loss and lifestyle support, which may include digital content, follow-up and contact with healthcare professionals. Current content, features and any limitations are described on Ebba's website and in the information shown when you book and choose a plan.
The Service is not intended for acute conditions. If you have acute symptoms, call 112. If you need medical advice, contact 1177 (Sweden's healthcare advice line).
To use the Service, you need to:
Ebba may deny or discontinue access to the Service where needed for patient safety reasons or if these conditions are not met.
All medical decisions, including assessment of suitability for the program, any treatment and prescribing, are made by licensed healthcare professionals.
Before the doctor consultation, Ebba collects initial information from you (for example related to BMI, health status and lifestyle). This information is used by the doctor during the consultation and does not in itself constitute a medical decision. Based on the initial information, Ebba may determine that you do not meet the program's requirements without a doctor consultation being needed (for example if you do not meet the indication for medication).
Even after a consultation, it may be determined that you cannot be offered the program, for example for medical reasons or because the Service is not suitable for your situation.
Ebba makes no guarantees of specific weight loss results. Results vary from person to person and depend on medical situation, adherence, lifestyle and other factors.
You can book an initial consultation through Ebba. The consultation is free of charge according to the information provided at booking.
The first doctor consultation is free of charge and requires no payment method at booking. Your membership is activated and billed only if the doctor assesses that you can start the program and you yourself choose to continue, in accordance with section 6. If Ebba introduces a payment confirmation or booking fee for consultations in the future, this will be clearly communicated at booking and in updated terms.
We appreciate it if you cancel or reschedule your appointment no later than 24 hours before the agreed time, so the slot can be offered to another patient. For free consultations, no fee is currently charged for missed appointments. If Ebba introduces fees for missed appointments in the future, this will be clearly communicated at booking and in updated terms.
A membership (subscription) starts only when licensed healthcare professionals decide, after a consultation, that you can start the program and your account is activated. Before activation there is no subscription and no subscription fee is charged.
Current plans, prices and what's included are described on Ebba's website and in the information shown when you choose a plan.
Payment is made by card and handled via Stripe. Ebba does not handle your full card details.
Any prescribed medication is not included in the membership and is paid for separately by you at the pharmacy.
If a payment cannot be completed, Ebba may contact you to update your payment details. Ebba may have the right to temporarily limit access to the Service until payment can be completed, to the extent compatible with mandatory law and patient safety.
You can cancel your membership at any time directly in the app via Settings > My membership, or via our website. Canceling should be as easy as signing up.
You can also contact support@ebba.health to cancel, but this is not required; canceling in the app is enough.
The cancellation takes effect in accordance with the billing interval you have chosen and the information shown when you cancel.
Fees already paid are not refunded, unless otherwise required by mandatory law or expressly stated by Ebba.
Ebba may terminate or temporarily suspend your account if you:
You have a 14-day right of withdrawal under the Swedish Distance Contracts Act from when you sign up for the membership, except where the Act's exemptions apply.
If you expressly consent to the Service starting before the withdrawal period ends (for example so that the doctor consultation can be booked and carried out right away), and confirm that you may thereby lose the right of withdrawal, the following applies:
You can exercise the right of withdrawal until the Service has been performed. Once the first doctor consultation has been carried out, that part of the Service is considered performed and the right of withdrawal ends for the performed part. You can, however, still cancel your membership (see section 7).
If you exercise the right of withdrawal before the Service has been performed, you may need to pay a proportional share of the price for what has already been carried out.
If you do not expressly consent to the Service starting during the withdrawal period, the full 14-day right of withdrawal applies.
A standard withdrawal form is available on request via support@ebba.health and is also sent with your booking confirmation.
You are responsible for:
You may not use the Service in a way that is unlawful, offensive, threatening or that could harm Ebba, healthcare professionals or other users.
All content in the Service, including text, graphics, trademarks, software and functionality, belongs to Ebba or our licensors. You may not copy, distribute or use the material for commercial purposes without written permission.
Ebba strives for high availability but cannot guarantee uninterrupted operation. Ebba may change or update the Service over time.
Ebba may update the Terms. For significant changes, we normally give at least 30 days' notice. If you continue to use the Service after updated terms take effect, you are considered to have accepted them.
Ebba is not liable for indirect or consequential damages, to the extent such limitation of liability is permitted by law. Limitations of liability do not apply to the extent liability follows from mandatory law.
How Ebba processes personal data is described in Ebba's privacy policy. Ebba may also use cookies in accordance with Ebba's cookie policy.
The Terms are governed by Swedish law. Disputes may be heard by a general court. You can also turn to the Swedish National Board for Consumer Disputes (ARN) for dispute resolution.
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