Frequently asked questions

Ebba is a digital health clinic that helps people lose weight safely and sustainably with doctor-led care, medical expertise, AI coaching and support for a healthier life.

You start by answering a few questions about your health, plus a free doctor consultation.

If the doctor finds that medical weight loss could be right for you, you can take some time to think it over. You still haven't paid anything. If you choose to become a member, you get a personal plan for food and physical activity based on the doctor's assessment.

Once you've started the medication, you use the Ebba Health app to follow your weight journey, see your personal plan day by day, chat with Ebba and book new appointments with our medical team. Beyond regular follow-ups with them, our AI coach Ebba is available around the clock with advice, support and motivation.

When you've reached your weight goals and phased out the medication, we recommend switching to a maintenance phase so your new habits get the time they need to settle. That matters for long-term results.

Adults aged 18 and over who want to lose weight. The usual criteria for medical weight loss are a BMI over 30, or over 27 with weight-related health conditions. Our service is inclusive and available in several languages.

Ebba gives you a combination of support from a licensed physician, personal plans and a 24/7 AI coach right on your phone. It is a care system that supports you long term. Your doctor makes the health and medical assessment, and decides on your treatment. Your personal plans follow the doctor's recommendations. The AI support helps you day-to-day with food, tips and exercise advice, based on what you choose to share in the app.

Answer a few questions, book a free doctor consultation and find out whether Ebba is right for you. If you choose to start treatment, you get a personal plan for food and physical activity. After that, you use the Ebba Health app to stay in touch with us, your doctor and your AI coach.

Yes, the service is fully digital and works throughout Sweden. Use the web app (BankID login) on your phone or computer. Apps for iOS and Android are coming soon.

Often, yes. A simple blood test may be needed to make sure the treatment is safe and works as it should for you.

Your health review is preparation for your doctor's appointment: Ebba helps you go through your situation so the doctor has a picture of you before you meet. You do this in peace and quiet, whenever it suits you. You can pause any time and continue later. The health review doesn't replace the doctor conversation, where the doctor makes the medical assessment.

Yes. Ebba Health AB is a registered healthcare provider with IVO, the Swedish Health and Social Care Inspectorate, and operates under its supervision. All care is provided by licensed healthcare professionals in Sweden.

Yes. Ebba Health has patient insurance, as all healthcare providers in Sweden are required to have. It protects you as a patient if, against expectation, something were to go wrong in your care.

The care is led by licensed doctors, and the clinic has a medically responsible physician. The AI support Ebba is a complement in everyday life and never makes medical decisions. In case of acute symptoms – call 112 or contact your local health center.

Base plans from 449 kr per month. More information on our pricing page.

Doctor consultations, an AI coach around the clock, and the Ebba Health app for follow-ups and access to the other resources on your weight journey. Medication costs are additional. The high-cost protection scheme does not usually apply.

Secure monthly payments by card, Swish or PayPal.

Monthly subscriptions have no binding period and can be canceled anytime. Yearly subscriptions are binding for the chosen period.

No, it is paid for separately at the pharmacy. Weight loss medication is usually not covered by Sweden's high-cost protection scheme (högkostnadsskydd).

Evidence-based weight loss medications (such as GLP-1 analogs) combined with diet, activity and coaching.

People with a BMI over 30, or over 27 with weight-related health conditions in the picture. It's always the doctor who decides whether you need medication or not.

It varies from person to person. Some use medication for a few months, others longer. Your doctor does regular follow-ups to make sure your treatment is safe and long enough for you to reach your goals.

Ebba is a digital clinic that treats patients with a combination of medication, everyday inspiration and support for long-term behavior change. Treatment almost always includes medication, but you can choose to use only our other services.

Studies of medication combined with lifestyle changes show an average of 10–15% weight loss over 6–12 months (source: e.g. Wilding et al., NEJM 2021). Results vary from person to person and depend on several factors.

Often within a few weeks, with noticeable changes after 2–3 months.

Results vary from person to person. In the clinical studies behind the treatment, most participants see noticeable weight loss, but the outcome depends on medical situation, adherence, lifestyle and other factors. Your doctor reviews your progress at scheduled follow-ups and adjusts the treatment if progress stalls.

No, no strict rules. The plans are sustainable, flexible and adapted to your lifestyle.

Some people regain weight when they stop. That's why we combine the treatment with long-term lifestyle changes and coaching, so you have the tools to maintain your results.

Then the next phase begins. Ebba is meant as long-term support even after you've reached your weight goal. We offer a lighter level of support to keep what you've achieved, with monthly follow-ups and tools to prevent weight regain.

Ebba's AI coach is your digital support around the clock. It suggests food and exercise tips, gives motivation and reminders, and helps you keep track of everyday habits. Your doctor is responsible for the medical treatment and follow-up. Our AI coach is fully integrated with the Ebba Health app, so you always have your plans and progress close at hand.

The plans update right away based on your preferences, whether you want to swap foods, adjust for allergies or change your activity level. Together with you, your AI coach helps you make healthy, practical and doable choices in everyday life.

Yes. Doctors prescribe, follow up and adjust your treatment. The AI complements them between visits, but humans are always responsible for your care.

The AI support is designed to help you with food, exercise, motivation and everyday habits. It is not a medical tool and makes no medical decisions. The AI support does not answer medical questions; it refers you to your doctor. If you have acute symptoms, call 112 or contact a healthcare center (vårdcentral).

ChatGPT is a general-purpose AI tool. Ebba is a digital clinic where AI is one of several tools, not the service itself. The main difference is the context. At Ebba, the AI support is one part of your care: your doctor makes the medical assessment and decides on your treatment, separately from the AI support. The AI support helps you between visits with everyday questions about food and exercise, based on what you choose to share in the app. The AI support makes no medical decisions, does not prescribe medication and does not replace your doctor. For medical questions or acute symptoms, you are always referred to a qualified healthcare provider.

This is where you manage your whole journey: track progress, see your profile, get personal plans, chat with Ebba and book or change doctor appointments.

Right now as a secure web app with BankID login. Works on both your phone and computer.

Yes, you can use Ebba directly in your phone's browser and easily add it as an icon on your home screen. Apps for iPhone and Android are launching soon in the App Store and Google Play.

After your first doctor appointment, you get access to the Ebba Health app. There you'll find your daily meal plan with recipes, your personal exercise program with instructions, and an overview of your weight and progress.

Yes. In the app, you can request a new meal or exercise plan instantly, so your program always adapts to your needs.

Yes. Chat is built into the app and syncs with WhatsApp and other channels. You can send messages or voice messages and Ebba replies right away.

You can log your weight and daily habits, get reminders and update your preferences (such as diet type or exercise limitations). More features like booking doctor appointments and medication management are coming soon.

Yes, when a doctor prescribes them and follows up.

Common ones are nausea or stomach discomfort, usually temporary. We follow up and adjust when needed.

All data is encrypted and handled in line with GDPR. We never sell or share your data without your consent.

You can contact us at any time. We adjust the plan or the medication when needed.

Yes. You start the same way as everyone else: sign up and book a free doctor consultation. Tell the doctor that you have an ongoing treatment, and the doctor will assess what a transition could look like for you.

Bring information about your current treatment to the doctor consultation, for example what you use and for how long. The doctor always makes an independent medical assessment before anything is prescribed or changed. Never stop an ongoing treatment on your own.

Usually it's enough to tell the doctor about your situation at the consultation. If the doctor needs anything more, such as test results, you'll get clear help with what's needed and how to get it.